Communications Division

The Communications Division is comprised of 49 personnel, including the following positions: 1 Manager, 1 Assistant Manager, 1 Trainer, and 1 Criminal Justice Information Services (C.J.I.S.) Coordinator. Additionally, the division employs 4 Shift Supervisors, 4 Communications Officer II positions, 31 Full-Time Communications Officers, and 6 Part-Time Communications Officers.

All team members are Licensed Telecommunicators certified by the State of Texas. They possess certifications in TCIC, NCIC, and TLETS and have completed training in Advanced Emergency Medical Dispatch Protocols at the National Academy of Emergency Dispatch.

The Communications Division is responsible for receiving, processing, and prioritizing E9-1-1 emergency and non-emergency calls on behalf of 27 police departments, which include seven Independent School District (ISD) Police Departments, 11 fire departments, 16 various state and local agencies, as well as serving all unincorporated areas of Denton County. The division efficiently dispatches calls for service to these entities while meticulously logging critical information and tracking the status of emergency responders through a sophisticated Computer Aided Dispatch System. Regular checks are conducted on the locations of emergency responders to ensure their safety. Communications Officers are tasked with making rapid life-and-death decisions, promptly processing and recording all relevant information, and delivering exceptional customer service to both internal and external clients.

During the fiscal year 2023-2024, the Communications Division processed 77,605 E9-1-1 emergency calls and 174,913 non-emergency telephone calls along with managing over 82,807 officer responses to public requests and documented more than 313,361 officer-initiated activities. Additionally, the division processed over 24,398 calls for service on behalf of the Fire and Emergency Medical Services (E.M.S.) departments it serves.